Effective Date: 13.06.2025
We at Maxasist.com strive to ensure customer satisfaction with our AI-powered services. This Refund Policy outlines the circumstances under which refunds may be issued for subscriptions and purchases made through our platform.
1. Subscription Cancellations
You may cancel your subscription at any time from your account dashboard. Cancellation will prevent further billing, but no refunds are issued for the remaining days of the active billing cycle.
2. Refund Eligibility
Refunds may be issued under the following conditions:
Annual Plan: You may request a prorated refund within the first 14 days of purchase, minus the portion used.
Monthly Plan: No refunds are given once the month has started.
Technical Issues: If a technical problem on our side makes the service unusable, and we cannot resolve it in a reasonable time, a partial or full refund may be granted.
3. Refund Request Process
To request a refund, contact our support team at [[email protected]] within 14 days of the charge. Include:
Your registered email
Subscription plan
Reason for the refund
Our team will evaluate your request and respond within 5 business days.
4. Method of Refund
Refunds will be issued via the original method of payment. Depending on your bank or payment provider, processing may take 5–10 business days.
5. Non-Refundable Situations
We do not offer refunds for:
Change of mind or accidental purchases
Failure to cancel before renewal
Violations of our Terms of Service
Unused service time after account cancellation
6. Free Trial Policy
If your plan includes a free trial, you must cancel before the trial ends to avoid being charged. No refunds are issued once the paid period begins.
7. Policy Changes
Maxasist.com reserves the right to update this Refund Policy at any time. Updates will be posted on our website with a revised “Effective Date.”
Contact Us
If you have questions or concerns about this policy, contact us at: [[email protected]]
